Stay was good, but not excellent
Took Advantage of a 3 night Family stay offer with 2x HanseDom Access and 2x Dinners included. Unfortunately after our Long journey to the Hotel, we found out that that we found out that we required a Reservation to eat the dinner. Could not eat dinner in the Restaurant as a result and had to find a place in the City. This should be informed of in advance. Thank god we did not take up the Option of taking on the optional 3rd dinner for additional cost, as we would not have been able to take Advantage of it. The rooms were tidy, furniture a bit sparse, but OK. Beds were uncomfortable (unusual for a Name brand Hotel chain) - the queen sized bed was a too soft foam mattress (both wife and I had backaches each day, but we sleep on a good Quality spring bed at home), the children slept on a hide a bed in poor condition and very hard. The room used a "Clip" that was required to enter the room and needed to be put in a Special spot to turn on the lights. This quickly became annoying as if not everyone wanted to leave the Hotel room, you could not take the key with you (leared by error after going to get stuff from the car and leaving my wife in the dark in the bathroom). The meals were very good, Breakfast and dinners were great buffets. The HanseDom waterpark was good with many unexpected diversions, although too few seating options available. Internet was not offered upon check in. had to go to room and read through documentation to discover that an Access Password needed to be obtained at the check in Counter... another trip up and down. Elevators were slow and not intelligent (one small, one large). Had to wait 10 minutes sometimes as even if one came, It was usually full. After first day we started only using the stairs as we were on the 3rd floor.
ch8872017 on TripAdvisor, 10.01.2017
